One end of lift cylinder is popping off ball end connector. At this price, quality should be better quality.
Thanks for leaving a review for our CoverMate III - Deck Mount Spa Cover Lift. I'm sorry the shock is popping off the ball end connector. Quality is very important to us and I'll address this with our team. Our customer care department will contact you with a solution right away. Thank you for sharing your experience.
The lift is a piece of garbage that didn’t work from the get go, and they don’t accept returns after the box has been opened. Do not buy this or any other product from this company. You’ll thank yourself for not wasting your money. Also the agents are condescending and rude.
I'm deeply sorry to hear about your negative experience with our product and customer service. Please know that this is not the level of quality and service we strive for. We would like to make things right. Our Customer Care Lead will contact you shortly to address your concerns and resolve the issue.
Second I've had. Works great
Comes in a million pieces and instructions are terrible. Save your money.
Apparently it used to be made out of metal, which led to many issues ??? So now it's made out of cheap plastic which leads to the angle arm getting warped by the sun, which in turn affects the shock arm rendering it BROKE and useless! Lasted less than 4 months in the PA sun. Awaiting a new shock, but have been informed that the warped angle arm will cause this issue again, yet no replacement being sent for the angle arm.... save your money & your sanity or you will be blamed for causing the angle arm to warp by not operating the shock correctly!! We are 2 adults - careful & responsible, with knowledge of engineering & mechanics.