Been using it for years. Easy to use and does a great job keeping my hot tub clean with crystal clear water.
My hot tub retains heat significantly better with this cover compared to the old cover I was using previously. I am using the metallic heat shield.
…ordered Universal…shocked at size…delighted how EFFICIENT….!!
Nothing but positive and professional from both SpaDepot on the purchasing side and from Balboa on the manufacturing side. Had questions when ordering and SpaDepot answered them quickly. Item arrived within a few days and packaging was well done. Operation and Installation manuals were included. I will definitely do business with these companies in the future.
Works great, instructions for wiring were very helpful. Will order from them again.
It is so nice to have a great product that does most of the work for you. Spa depot doesn’t waste anytime shipping their products to you. I recommend using them to buy your spa products shipped directly to your home.
Information on knock off products was very good. GOOD PRICING, easy to order, FAST DELIVERY, very good experience.
This product did a good job of cleaning my filter and it is gentle.
Ever so slightly longer than the OEM part I replaced (@1/4") so the holes for mounting were off. Not a big deal but the equipment cabinet is also not a great space to be working in. These newer heaters come without the 'onboard pressure switch/third grey wire'(now obsolete) of my original 2012. I didn't see the explanation on the Spadepot site(may have missed it) but you need to clip the molded plug from your old heater leaving an inch or two of wire, strip the red and black wires/twist them together, and reinstall on the circuit board where it originally went to 'jump/bypass/?" something in order for the heater/tub to work.
I originally ordered wrong part got this one which is correct and fits and works very well
Dustan was highly knowledgeable of the product and wanted to make absolutely sure I bought exactly what I needed!
It was easy to order the fuse and the price was right. It was the exact fuse I needed for my hot tub. The circulation pump was bad and the fuse blowing did its job protecting the hot tub. It's up and running again.
I have been purchasing from Spa Depot for years. Half price of what I can find locally.
I've been using Spa Depot ever since we purhased our Hot Tub in 2016
Thanks to your products our Hot Tub is still in great working order. It's just so much easier being able to get all the hot tub spplies in one place and the free shipping makes it even better!
After owning my hot tub for over 20 years, I’ve only had to replace the heater one time and I chose this one and immediately started having problems with my GFCI circuit breaker tripping, and just three years now it has completely broken with zero continuity. The previous heater lasted 18 years. It was a Hydro quip.
I'm sorry to hear that you had a negative experience with our heater element. These elements are manufactured by HydroQuip, using the best materials available, and have an excellent track record of reliability. We're always looking for ways to improve product durability. To that end, a technician will contact you shortly to get more information and help correct the issue.
My pump arrived only about 30 hours after I ordered it, super fast shipping. Easy set up, running smooth.
I verbally spoke to the tech about what was the correct unit to replace my 20+ year old recently burned-out control board and she was very helpful. The installation was easy and straightforward. A month later it stopped working so I called for tech support and Amy stepped me through the troubleshooting and now we are fully functional again. Vibration must have loosened one of my power connections and I had missed that check before calling. She was very patient and knowledgeable. She didn't make me feel stupid as it ended up being a very simple issue to resolve.
I’ve been very happy with the cover up until the four year mark, at which time the fabric started ripping and the seams falling apart. The tub is not sheltered at all, and I live in New England, so the cover did endure some abuse from the elements, but I expected that with a little duck tape I could squeeze at least five years out of it, but no way. The cover is falling apart in every way - the seams, the fabric, you name it. For $500 (2019 prices), I expected more life than I got.