Custom Hot Tub Cover Order - Terms & Conditions
Construction & transport time ETA: 4-6 weeks.
Purchase & Sale Agreement
Your Ordering Responsibilities
Details, Measurements, Options, Specifications
Customer agrees to verify all information prior to placing the order, and to notify SpaDepot.com immediately to request any corrections or changes. Customer agrees and understands that once production begins, no changes can be made, nor any monies refunded.
Customer understands that in the case of phone orders, SpaDepot.com will attempt to send a notice to the email address provided, in order to verify the customer's provided purchase information. Customer agrees to confirm or correct this information, as appropriate, and to accept the Terms & Conditions by return email, to allow for the order to proceed.
Customer accepts full responsibility for the accuracy of all provided measurements, as well as specifications including shape, fabric color, fold direction, and any and all options and/or upgrades. Customer understands and agrees that SpaDepot.com is not responsible for customer errors, and cannot accept returns nor issue any refunds for customer mistakes.
Payment TermsCustomer understands that the full order amount is charged to provided card payment method at time of order, and that the cardholder billing address must match the order shipping address.
No Returns on Custom-Made ItemsCustomer understands and agrees that returns for spa cover purchases are not possible because they are unique, built-to-order products.
Cover Construction Understanding
Measurement Tolerances
Customer understands and agrees that due to normal manufacturing variances, finished covers may vary by approximately ± ¾" from provided measurements, in actual finished size. Customer further understands and agrees that this variance is normal and acceptable, and does not constitute a defect or error on the part of the manufacturer or seller.
Model Size & Features LimitationsCustomer understands that the maximum width and/or length of DuraTherm spa covers is based upon model:
- Light Duty – 96” max
- Standard Duty & Heavy Duty – 98” max
Customer understands that SpaDepot.com strongly cautions against allowing people or pets to walk upon any spa cover, or the placement of heavy objects on the cover. and that such activity may damage the cover, and may void the DuraTherm cover limited warranty. Customer understands and agrees that SpaDepot.com cannot be held responsible for such damage.
Customer understands that DuraTherm does not manufacture spa covers with any special and/or custom features, beyond those listed on the website, and agrees that SpaDepot.com will not be responsible in any way for their omission from any product delivered. Customer agrees to assume all responsibility in determining which features, if any, that their spa cover must include for functionality.
Customer understands that manufacturing exclusions encompass, but are not limited to to the following spa cover features:
- Cutouts for speakers, topside keypads, etc.
- More than 2 foam core panels
- More than 1 hinge
- Hoods or flaps for raised corners, spillways, etc.
- Cover lifter plates or anything attached to cover
- Irregular shapes, or any not shown on website
Customer understands and agrees that due to manufacturing variances in spa cover strap length and position, exact placement of strap buckles to their prior positions is not practical, and cannot be guaranteed. Customer further agrees and understands that buckles should be replaced with every cover replacement, and that for these reasons, new buckles and screws are included with every new spa cover.
Fabric ColorsCustomer understands and agrees that because colors shown online may vary from the actual fabric, due to variances in lighting and display devices, exact color expectations cannot be guaranteed. Customer also agrees that SpaDepot.com cannot be held responsible for color discrepancies, and that pre-purchase color samples are available for inspection to avoid issues: order color swatches.
Shipping & Delivery Policies
Production Time
Customer understands and agrees that since DuraTherm spa covers are custom built and then shipped by truck from the factory, delivery times are considerably longer than would be expected for stocked products. Construction & transport time ETA: 4-6 weeks.
Freight Truck Shipping RequirementsCustomer understands that a valid street address (no PO Boxes or APO), daytime phone, and valid email address are required, because the carrier may need to get in contact.
Customer understands that spa cover shipping is restricted to the US lower 48 states and that fees may apply.
Customer understands and agrees that narrow roads, difficult driveways, sharp turns, cul-de-sacs or areas without turn-arounds may not be accessible by by freight trucks, and further understands and agrees that if the freight carrier determines that they cannot reach the delivery address, customer must make arrangements to meet the truck or pick up the cover at the shipping depot. Customer agrees to contact SpaDepot.com, prior to placing a spa cover order if any of the above listed and/or related delivery hinderances exist.
In Event of Freight DamageCustomer understands and agrees that package contents must be inspected promptly for damage after delivery, because carrier will not consider claims after 5 days. Customer further agrees to report any damage claim to SpaDepot.com within that 5-day window, and to take and provide photos to support damage claim. Customer agrees to allow sufficient time, at the determination of the carrier, to process any damage claims, and to provide requested information necessary for claim processing.
Limited Warranty
Customer agrees to be bound by all of the terms & conditions of the DuraTherm Limited Warranty.