|The Spa Depot's
Guaranteed Website Shopping Security
To protect you and your credit card information, The Spa Depot utilizes Extended Validation Secure Sockets Layer (EV SSL), which is industry leading and uses some of the highest technology available today for secure commerce transactions. SSL sends your credit card number to our secure servers in an encrypted code, which no one else can decode.
SSL uses many high-technology security measures to assure customer safety and privacy in online shopping:
- TLS 1.0, RC4 with 128 bit Encryption (High)
- RSA electronic commerce protocol, with 1024-bit exchange.
- We use a Private Security Certificate, which allows the use of only a single domain: www.spadepot.com
- For your protection, our site will not allow a user to enter credit card information if the valid Security Certificate is not in place.
- Our website is Payment Card Industry Data Security Compliant (PCI DSS)
Secure Pages and Extended Validation
On pages in our store where you are entering passwords, credit card numbers and other information that needs to be protected (https: pages), all browser types will show you a padlock symbol to verify that you are on a secure site.
- In IE7 there will be a padlock just to the right of the address bar
- In IE6 there will be a padlock on the lower right
- In Firefox the padlock is to the right of the address bar
- In Netscape Navigator the padlock is on the lower left
In addition, The Spa Depot's Extended Validation SSL shows users with the latest browsers and operating systems a green address bar when on a secure (https:) page, indicating that the transaction is securely encrypted and that The Spa Depot has been authenticated according to the most rigorous industry standard. Only the Internet's top ecommerce sites have incorporated Extended Validation SSL.
|Wait! My address bar isn't green. Why not?
Different browsers use different methods, and at this point they are not uniform.
Okay, Why does my browser tell me that the security certificate isn't from a trusted source?
Again, different browsers will show you a different result, but basically, this means that your computer isn't updated with the latest root certificate.
If you still are having a problem, here is a link to Microsoft's
website, where you can download and install the updated root
certificate: Windows Root Certificate Program
|All browsers will allow a user to view the security certificate and verify identity by clicking the padlock symbol on any secure (https:) page.|
Credit Card Protection
We do require a CCID code to be entered along with card numbers during checkout for added customer
protection. The code is not stored on our site or elsewhere.
The Spa Depot only temporarily stores credit card information until the card has been processed. This data is high-level digitally encrypted, using extreme cryptographic software. Once processed, it is digitally destroyed, and we have neither access nor ability to recover it.
For your added protection, The Spa Depot does NOT store credit card information for future re-use.
You are also protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50 of fraudulent charges.* (Some banks even cover the first $50). For your peace of mind, should your bank hold you responsible, The Spa Depot will cover the liability for you, up to the full $50. We will cover this liability upon proof if the unauthorized use of your credit card resulted through no fault of your own from purchases made at spadepot.com while using our secure server.
*In the event of unauthorized use of your
credit card, please notify your credit card provider immediately, in
accordance with its reporting rules and procedures.
NOTE: Infrequently, due to a customer browser setting, a Security Information popup window may appear warning that there are non-secure items on a page:
|This DOES NOT indicate that our website is non-secure, only that an object such as an image or a flash movie may have an absolute link from a non-secure server, or non-secure area of our server.|
Most of our images and flash movies are relative links, which will not trigger a pop-up warning. However, for peace of mind a customer may feel more comfortable by clicking "No" if a pop-up should ask "Do you want to display the non-secure items?"
Read about The Spa Depot's Privacy Protection Policy
|This growing number represents the total amount of money that The Spa Depot has saved American families on their hot tubs and spa supplies since 1997.|