Spa Depot, The, Spas & Hot Tubs - Dealers, Olympia, WA
 


 
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Hot Tub Supply Spa Depot


 

Guaranteed Safe Shopping The Spa Depot's
Guaranteed  Website Shopping Security


 
Data Encryption

To protect you and your credit card information, The Spa Depot utilizes Extended Validation Secure Sockets Layer (EV SSL), which is industry leading and uses some of the highest technology available today for secure commerce transactions. SSL sends your credit card number to our secure servers in an encrypted code, which no one else can decode.

SSL uses many high-technology security measures to assure customer safety and privacy in online shopping:

  • TLS 1.0, RC4 with 128 bit Encryption (High)
  • RSA electronic commerce protocol, with 1024-bit exchange.
  • We use a Private Security Certificate, which allows the use of only a single domain: www.spadepot.com
  • For your protection, our site will not allow a user to enter credit card information if the valid Security Certificate is not in place.
  • Our website is Payment Card Industry Data Security Compliant (PCI DSS)

Secure Pages and Extended Validation

On pages in our store where you are entering passwords, credit card numbers and other information that needs to be protected (https: pages), all browser types will show you a padlock symbol to verify that you are on a secure site.

security lock symbol

  •  In IE7 there will be a padlock just to the right of the address bar
  •  In IE6 there will be a padlock on the lower right
  •  In Firefox the padlock is to the right of the address bar
  •  In Netscape Navigator the padlock is on the lower left

In addition, The Spa Depot's Extended Validation SSL shows users with the latest browsers and operating systems a green address bar when on a secure (https:) page, indicating that the transaction is securely encrypted and that The Spa Depot has been authenticated according to the most rigorous industry standard. Only the Internet's top ecommerce sites have incorporated Extended Validation SSL.

Extended Validiation for enhanced security

Wait!  My address bar isn't green. Why not?

Different browsers use different methods, and at this point they are not uniform.

  • Make sure you are on a secure (https:) page, such as the account sign-in page.
  • You may be using an older browser that does not support Extended Validation.
  • If you are using Firefox, the Browser address bar is partially gold colored. Firefox and Opera (Mac OS Browser) have announced intentions to support Extended Validation SSL in upcoming releases.
  • If you are using Internet Explorer 7, Extended Validation is an option. You may have inadvertently disabled it when you installed IE7. To enable this, you either need to turn on your automatic phishing filter, by going to: Internet Options>>Advanced>>Phishing Filter>>Turn on automatic website checking, or by selecting the checkbox called: Check for server certificate revocation in: Internet Options>>Advanced>>Security.

 
Okay, Why does my browser tell me that the security certificate isn't from a trusted source?

Again, different browsers will show you a different result, but basically, this means that your computer isn't updated with the latest root certificate.

  • If you are running Windows with Internet Explorer, you may have missed a security update issued by Microsoft Updates. Open your Control Panel, and click on Windows Updates, and make sure that you have the latest security patch from Microsoft.
  • If you are running a Mac with Safari, Please be sure that you have the latest version of Safari installed. You may need to download the new version, and uninstall the old version before installing the new one.

If you still are having a problem, here is a link to Microsoft's website, where you can download and install the updated root certificate: Windows Root Certificate Program

Scroll down and locate the section titled "Root Update Package (intended for Windows XP only)".

 
   

Website ID

 All browsers will allow a user to view the security certificate and verify identity by clicking the padlock symbol on any secure (https:) page.
   

 
 
You can also click on the VeriSign® Secured logo, displayed throughout our website, to verify SSL Encrypted Data Transmission as well as to confirm The Spa Depot’s identity and ownership of the website as a valid business entity.

Credit Card Protection

CCID

We do require a CCID code to be entered along with card numbers during checkout for added customer protection. The code is not stored on our site or elsewhere.
 
The Spa Depot only temporarily stores credit card information until the card has been processed. This data is high-level digitally encrypted, using extreme cryptographic software. Once processed, it is digitally destroyed, and we have neither access nor ability to recover it.
 
For your added protection, The Spa Depot does NOT store credit card information for future re-use.

100% Guaranteed

You are also protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50 of fraudulent charges.* (Some banks even cover the first $50). For your peace of mind, should your bank hold you responsible, The Spa Depot will cover the liability for you, up to the full $50. We will cover this liability upon proof if the unauthorized use of your credit card resulted through no fault of your own from purchases made at spadepot.com while using our secure server.

*In the event of unauthorized use of your credit card, please notify your credit card provider immediately, in accordance with its reporting rules and procedures.
 

NOTE: Infrequently, due to a customer browser setting, a Security Information popup window may appear warning that there are non-secure items on a page:

non-secure popup This DOES NOT indicate that our website is non-secure, only that an object such as an image or a flash movie may have an absolute link from a non-secure server, or non-secure area of our server.

Most of our images and flash movies are relative links, which will not trigger a pop-up warning. However, for peace of mind a customer may feel more comfortable by clicking "No" if a pop-up should ask "Do you want to display the non-secure items?"

Read about The Spa Depot's Privacy Protection Policy


 

    
  This growing number represents the total amount of money that The Spa Depot has saved American families on their hot tubs and spa supplies since 1997.