• If you have provided us with a valid email address, you should receive a confirmation after placing your order.  If we ship your order via FedEx,  you should also receive a  second email from FedEx, within 1 business day of shipment, with order tracking information.
• Enter your order number or the tracking number below to track your order and see the scheduled date of arrival for shipments.

We sometimes ship by other methods that cannot be tracked online. Why?  We often use Priority Mail or Parcel Post for small, lightweight items because they ship quicker, and at lower cost in some cases.  This helps to keep our prices low and often speeds delivery.  Some items, such as repair parts, are shipped factory-direct.  Large items such as spas and spa covers are shipped via motor freight, as they are too bulky for domestic carriers.  Click here for more information on deliveries.

Please don't be concerned if your entire order is not delivered together. Your merchandise may arrive in multiple cartons, and sometimes on different days. It all depends on a number of factors, so please read below before contacting us.

Most common "where's my stuff?" examples:

• You will normally receive the chemical kit before your spa arrives from the factory.
• You will receive supplies prior to a custom-made spa cover, which takes time to fabricate.
• Spa parts may be shipped from a different warehouse than supplies, and arrive separately.
• Large, bulky items are often shipped factory-direct, separately from other items.
• Portions of orders may be shipped by different carriers: FedEx, UPS, postal, or freight.