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Delivery time depends on what you've ordered, and
where
you live:
*Indicates built-to-order
items:
allow extra time for completion
 PACKAGE
TRACKING PAGE
Spa
Chemicals, Supplies, Accessories
Most supplies orders are shipped out within two business days.
We do not ship on Saturdays, Sundays, or national holidays.
Most supplies are shipped from our Distribution Center in
Olympia, WA.
Most supplies orders for delivery in the contiguous USA are
shipped FedEx ground*. If shipped FedEx, and you
provided us a valid email address, FedEx should email you a tracking number within 24
hours of the day we ship your order. Use the
chart below to estimate the arrival time of your order.
See:
Online Tracking
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How
to Use FedEx Ground Time-in-Transit
Chart
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Find your
state color on map which corresponds to legend
indicating estimated delivery business days.
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Day 1 is first day
after day shipped. Do not count Saturday, Sunday, or
holidays.
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Example: Package is shipped on Friday
going to Illinois (green = 4 days). Package
should arrive on Thursday, the fourth business day
after shipment day.
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This chart does not apply to bulky and
heavyweight items such as spas, spa covers, etc. which
must be shipped via freight truck.
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Note: FedEx Home Delivery is available
Tuesday through Saturday.
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*Note:
We use US Postal Service for some lightweight items (and
most Alaska & Hawaii packages). Real-time postal package tracking is not
available but we do often use the postal delivery confirmation
system. The Postal Service is cost effective for some packages,
which helps
us keep prices low.
Spa
Covers
Your new spa cover is custom-made to
order and will normally be completed in 10-14 business days, not
counting Saturday, Sunday, or national holidays, plus shipping
time.
Since spa covers are too large for FedEx package delivery, they are normally shipped via
FedEx Freight
truck. Please allow an additional 3-7 business days (not
counting Saturday, Sunday, or national holidays) in
transit after
completion for delivery in the contiguous USA.
Note:
If you are taking delivery to a residential address, the trucking company will probably be contacting you a day or two in advance to make any necessary delivery arrangements. We strongly recommend that someone be at the delivery address to sign for the package and check for damage when it arrives. If you give the trucking company permission to leave the delivery without your inspection, you will assume all liability for any damage or loss.
Spa
Repair Parts
Most spa parts are shipped out within
two business days. We do not ship on Saturdays,
Sundays, or national holidays. Some parts are shipped
from our Distribution Center in Olympia, WA. and others from Arizona,
Tennessee, and California
distribution centers.
Heavy or bulky parts orders for
delivery in the contiguous USA are usually shipped UPS ground for
delivery in 2 to 6 business days (not counting Saturday, Sunday,
or national holidays). Small lightweight parts are sometimes shipped
Postal. Your order may arrive in multiple
cartons on different days.
Belize
Spas
Most Belize spas are now in stock and shipped weekly from the
factory.
Since Belize spas are too large for package delivery, they are
shipped via freight van. Please allow an additional 7 - 15
business days transit time after shipment (not counting Saturday, Sunday, or national holidays) for delivery in the contiguous US.
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Note: Normally the
freight company will contact you by phone in advance of the
delivery, to let you know the expected arrival window. You
will need to be on hand for the curbside delivery and
to check for damage. You
do not have to unload the spa, but will need to arrange for
help in moving the unit to where it will be set up in your
yard or home.
 Preparing
for Arrival & Setting
Up Your New Spa |
Dream
Maker Spas
Your DreamMaker spa will normally be ready to ship out within 2-5 business
days. You will be receiving a
brand-new, factory-fresh spa-- not one that has been sitting in a
dusty warehouse for months. DreamMaker spas are shipped from the
factory in Florida.
Since DreamMaker spas are too large for package delivery, they are shipped via freight
truck. Please allow an additional 5 - 7 business days transit
time after
completion (not counting Saturday, Sunday, or national holidays), for delivery in the contiguous 48 US.
Note:
Normally the freight company will contact you by phone in
advance of the delivery, to let you know the expected
arrival window. You will need to be on hand for the delivery
and to check for damage.
You will need to arrange for help in unloading the spa and
moving the unit to where it will be set up in your yard or
home.
SuperTub Spas
These soft spas are in stock and normally ship out within 2-5
business days from the factory warehouse in
Arkansas.
Since these spas are too large for package delivery, they are shipped via freight
truck. Please allow an additional 5 - 10 business days transit
time after
completion (not counting Saturday, Sunday, or national holidays) for delivery in the contiguous US. Note:
Normally the freight company will contact you by phone in
advance of the delivery, to let you know the expected
arrival window. You will need to be on hand for the delivery
and to check for damage. You may need to arrange for
help in unloading the spa and moving the unit to where it
will be set up in your yard or home. In many cases
this can be done by one person, since these spas are
lightweight and easy to move.
Pools
Our pools are in stock and normally ship out within 2-5 business
days from the factory warehouse in Arkansas.
Since these pools are too large for package delivery, they are shipped via freight
truck. Please allow an additional 5 - 10 business days transit
time after
completion (not counting Saturday, Sunday, or national holidays) for delivery in the contiguous US. Note:
Normally the freight company will contact you by phone in
advance of the delivery, to let you know the expected arrival
window. You will need to be on hand for the delivery and to
check for damage. You may need to arrange for help in unloading
the pool and moving the unit to where it
will be set up in your yard.
Wooden
Spa Steps
Our wooden steps are hand-built to
order are normally shipped out within 10 business days from the
factory in Pennsylvania.
These items are normally shipped UPS
ground for delivery in 2 to 6 business days transit time from date
of shipment (not counting Saturday, Sunday, or national holidays).
Raypak
Gas Heaters
Raypak heaters are normally shipped
out within 3-4 business days from Washington state.
These items are normally shipped UPS
ground for delivery in 2 to 6 business days transit time from date
of shipment (not counting Saturday, Sunday, or national holidays).
Info
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