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Customer Care
Monday, January 05, 2009 5:56 PM
When will I get my stuff?
 Click
Here for delivery information and time in transit of your
order.
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Please don't be concerned if your entire order
is
not delivered together.
Your merchandise may arrive in multiple
cartons, and sometimes on different days. It all
depends on a number of factors, so please read
below before contacting us. |
Most common "where's my stuff?" examples:
- You will normally receive the
chemical kit before your spa arrives from the
factory.
- You will receive supplies prior
to a custom-made spa cover, which takes time to
fabricate.
- Spa parts may be shipped from a
different warehouse than supplies, and arrive
separately.
- Large, bulky items are often
shipped factory-direct, separately from other items.
- Portions of orders may be shipped
by different carriers: FedEx, UPS, postal, or
freight.
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Lowest Price Policy
Somehow, you found a better price on an item. What
are we going to do about it? We're going to beat
it, of course!
Details
Returns
If you need to return an
item, you must first obtain a Return Merchandise Authorization
(RMA) number either by using the My
Order email button below (recommended) or by calling our
customer service number during
business hours. Returns without RMA numbers cannot be
accepted. You are responsible for safe return shipping, so please make
sure that your return is adequately packed and insured.
Read
the return conditions below:
Conditions:
- All returns require Return Merchandise Authorization
(RMA).
- We must receive your return within 30 days of purchase.
- Merchandise must be in original, salable condition
without cosmetic or other damage. (You would not want to
buy damaged merchandise, nor would we sell it).
- Return shipping is reimbursed for damaged or defective
products only, and only with an RMA.
- Made-to-order products, spas, spa covers, umbrellas, spa
domes or gazebos, heaters and special order items are not
returnable, but are covered by the manufacturer's
warranties.
- Returns for reasons other than covered under our
Performance
Guarantee, and all spa repair parts and spa cover
lifter returns are subject to a 10% re-stocking fee ($7.50
minimum), to help cover shipping, packaging & restocking
costs, which we will deduct from any credit refunded.
- Handling and shipping charges are not refundable.
Email Priority Support -
Recommended
If you cannot find the
information you need on our website, please email us by clicking the
appropriate department button below. We check our email
frequently, and do our best to reply within one business day or less,
in most cases.
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Contact us about an order already
placed. Check our
Delivery
Information page first for time in transit. |
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Product
information, excluding spa parts. Have you tried our
Search
feature? |
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Spa parts &
repair information. Check our
 Parts
Page and online catalog
first. |
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Information on
our spa and pool filter cartridges. Be sure to check
our
Filter
Replacement Guide first. |
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Additional information and help with replacement spa
covers. Check our
Spa
Cover
Guide prior to writing. |
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Dr.
Tubbs is our spa care expert. Most questions are already answered in our
 SpaCyclopedia. Please
check there first. |
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Let us
know how we are doing, or what we could be doing better: Suggestions,
general comments, product stocking requests, etc. |
Telephone
Assistance & Technical Support
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(800) 823-3638 Weekdays
8 am - 5 pm Pacific Time |
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Safety & Security is Guaranteed when you Shop Here
| We employ the latest technologies to
ensure your total shopping security. In fact, we guarantee
it! |
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Info |
Holiday Schedule
Customer Care is closed on these national holidays (on the
day observed) so that
our employees can be with their families:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
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| | This growing number represents the total amount of money that The Spa Depot has saved American families on their hot tubs and spa supplies since 1997. | |
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